Frequently Asked Questions!

To help expedite your decision-making progress in choosing a wedding videographer here are some of the questions we get asked most often!

What is your process for hiring a videographer?

Are you a creative looking to shoot weddings in WNY? We are always looking for talent! Shoot us an email at accounts@lenscape.co with your portfolio and a little bit about yourself. Note: You must be based in the Buffalo or Rochester region.

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What does your referral program entail?

We love word-of-mouth recommendations! If you refer a new couple to us and they book, we want to reward you. This offer is exclusively for vendors and past couples only.

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Do you provide military discounts?

Absolutely. We support our troops and are happy to offer a discount as a thank you for your service.

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Are speeches, first dances, and letter readings included in the full edit's length?

Here is how we break it down: Your "Main Feature" is a creative highlight film that tells the story of the day. To keep that video cinematic and engaging, we don't put the full 15 minutes of speeches inside it. Instead, we export the full speeches, dances, and ceremony as separate, individual videos. You get the best of both worlds! Availability depends on the package you'd like or add-ons selected.

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When can we expect our wedding video?

Perfection takes a little time! Your specific package will include an estimated turnaround time. If you can’t wait to see the footage (we don't blame you!), we do offer expedited editing as an add-on service.

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How will our wedding video be delivered?

We keep it digital and simple. You’ll receive a private Vimeo link where you can watch, share, and download every video in full resolution. prefer a physical copy? We offer custom flash drives as an add-on.

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Can we see examples of your work?

Absolutely! You can binge-watch our past wedding films right here on our portfolio page. It’s a great way to see how we capture different venues across Western New York.

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Do you have in-person meetings?

We love meeting our couples! If you’re local to WNY, we can grab a coffee. However, we know wedding planning is busy, so for maximum flexibility, we typically schedule video calls to walk through the details.

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Can we pick the music we want in our wedding video?

We definitely want to know your musical taste! However, we usually ask that you trust our editors with the final selection. This allows us to legally license the music (avoiding copyright bans on social media) and select tracks that perfectly match the pacing and emotion of your footage.

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Do you capture letter readings?

100% yes. Letter readings are the "secret sauce" to a tear-jerker wedding film. We highly recommend carving out time for this; the audio from your letters helps us tell your love story in a much deeper, more emotional way.

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Do you film full wedding ceremonies?

We sure do! We know how important those vows are. Full ceremony edits are actually included standard in our Gold and Platinum packages so you can relive the "I do's" forever.

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How long has your company been shooting weddings?

Lenscape was founded in 2015. Since then, we’ve built a team of veteran wedding videographers who know the ins and outs of almost every venue in the Buffalo and Rochester regions. You’re in experienced hands!

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In the event our wedding is postponed, do you accept refunds?

We know life happens. Your initial deposit is used to lock in your specific date on our calendar. While that deposit is non-refundable, it is transferable! If you need to move your date, we can apply that deposit toward a future date, pending our availability.

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Do you travel for destination weddings?

Yes, we love to travel! While we call Western New York home, our team is filled with wanderlust. Travel is generally included within 50 miles of Buffalo or Rochester; for anything further (or international!), just let us know and we can chat about travel costs.

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How long do you stay for a wedding?

We are there to capture the story! Our packages come with set hours of coverage to ensure we catch the main events. If the party is still going strong and you want us to stick around, we offer additional hours as an add-on.

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How do we book with Lenscape?

It’s super easy! Just browse our packages, select the one that fits your vibe, and fill out our questionnaire. A member of our team will reach out within 24 hours to get the ball rolling.

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Can I hire only one wedding videographer?

While we highly recommend two videographers to catch every angle and reaction, we can absolutely provide a single shooter depending on our team's availability! However, to get the most cinematic coverage of your big day in Buffalo or Rochester, we usually suggest our dual-shooter packages (plus, they come with better bundled value).

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What if my date is already booked by someone else?

At Lenscape Films, we have a great supply of capacity to ensure we can take care of you on your special day. It doesn't hurt to ask about any date on the calendar!

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